Question 1

What is the difference between a managed SOC and a traditional MSSP?

Accepted Answer

A managed SOC provides analyst-driven threat detection, investigation, and response — not just alert forwarding. Unlike traditional MSSPs that relay raw alerts to your team, our analysts triage, investigate, and contain threats on your behalf with defined SLAs and documented playbooks.

Question 2

How quickly will your team respond to a confirmed security incident?

Accepted Answer

Our SLA for critical incident response initiation is 15 minutes from alert confirmation, 24 hours a day, 7 days a week. Initial containment actions — such as isolating a compromised endpoint — can be executed within the same window with your pre-authorization.

Question 3

What data sources do you ingest and monitor?

Accepted Answer

We ingest endpoint telemetry (EDR), firewall and network logs, identity provider logs (Azure AD, Okta), cloud platform logs (CloudTrail, Azure Monitor), email security events, and application logs. We can integrate any log source that produces syslog, CEF, or JSON output.

Question 4

Do we retain ownership and access to our security data?

Accepted Answer

Yes. Your data remains in your environment or in a dedicated tenant. We operate with analyst access to your SIEM or our hosted Sentinel instance — you retain full ownership, export rights, and can terminate the arrangement without data loss.

Question 5

How do you reduce alert fatigue and avoid overwhelming our team with notifications?

Accepted Answer

We handle all Tier 1 triage internally. Your team only receives escalations that have been validated as true positives requiring a business decision. We also continuously tune detection rules to reduce false positives, typically reducing alert volume by 60–80% within the first 90 days.

Managed SOC Services

Comprehensive SOC Capabilities

24x7 Security Monitoring

SIEM Implementation

Microsoft Defender XDR

Log Management

Incident Response

Benefits of Outsourcing Security Operations

Reduce Alert Fatigue

Faster Threat Detection

Cost-Effective Security

Compliance Ready

Onboarding Process

Onboarding

Baseline

Monitor

Respond

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