Incident Response Retainer
A dedicated IR team on standby before you need them. Retainer clients get guaranteed response times, pre-authorized access, and engineers already familiar with your environment.
Incidents We Respond To
From ransomware to insider threats — we handle the full spectrum of cyber incidents
Ransomware & Extortion
Rapid containment to stop encryption spread, isolate affected systems, and evaluate decryption options without paying ransom
Business Email Compromise
Trace fraudulent wire transfers, identify compromised accounts, and harden mailbox access before further damage
Data Breach
Identify what was accessed, scope the breach for regulatory notification, and preserve forensic evidence for legal requirements
Insider Threat
Investigate unauthorized access or data exfiltration by employees or contractors with proper chain of custody
Supply Chain Attack
Identify compromised third-party components, assess blast radius, and advise on safe rollback or patching paths
Cloud Compromise
AWS, Azure, and GCP incident response — containment, privilege audit, and forensic log analysis across cloud trails
What We Do When You Call
Full-spectrum incident response from containment through recovery
24/7 On-Call Response
Dedicated IR engineers available around the clock with guaranteed SLA response windows
Forensic Investigation
Memory, disk, and log forensics using industry tools — preserving evidence for legal, regulatory, and insurance use
Containment & Eradication
Stop attacker persistence, remove backdoors, and close the initial access vector before rebuilding
Threat Hunting
Proactive hunt across your environment to identify lateral movement and undiscovered persistence mechanisms
Evidence Preservation
Forensically sound evidence collection to support legal proceedings, regulatory filings, and cyber insurance claims
Recovery & Hardening
Structured recovery with hardening steps built in — so the same attack path cannot be reused
Six-Phase Response Methodology
A structured process that balances speed with thoroughness
Triage
Assess severity, confirm scope, and activate the right specialists within your guaranteed SLA window
Containment
Isolate affected systems, revoke compromised credentials, and stop the attacker from spreading further
Investigation
Forensic analysis of logs, memory, and endpoints to reconstruct the attack timeline and identify root cause
Eradication
Remove all attacker tooling, persistence mechanisms, and backdoors from the environment
Recovery
Restore systems from clean backups with hardening controls applied before reconnecting to production
Post-Incident Report
Full written report covering timeline, impact, root cause, and actionable recommendations to prevent recurrence
Why Retainer Clients Are Better Prepared
- Guaranteed response time SLA (1-hour acknowledgement, 4-hour engagement)
- Pre-authorized access agreements — no procurement delays during a live incident
- Annual tabletop exercise included with every retainer
- Dedicated IR team familiar with your environment before an incident occurs
- Priority over ad-hoc clients — retainer clients always jump the queue
- Cyber insurance liaison support and regulatory notification assistance
Common Questions
Do I need a retainer, or can I engage you during an active incident?
Both are possible. Retainer clients receive guaranteed SLAs and pre-authorized access, which significantly reduces response time. Ad-hoc engagement during an active incident is available but subject to engineer availability and no SLA.
What is your typical response time?
Retainer clients receive a 1-hour acknowledgement and 4-hour active engagement SLA, 24/7. For active ransomware or system-down scenarios, we prioritize immediate escalation.
Can you help with regulatory breach notification?
Yes. We assist with scoping breaches for GDPR, HIPAA, and other regulatory frameworks, documenting evidence for notification, and drafting technical summaries for legal counsel.
We're not sure if we've been breached. Can you investigate?
Absolutely. Uncertainty is common — attackers often operate quietly for weeks before triggering obvious symptoms. We offer compromise assessments to determine if your environment has been accessed.
Don't Wait for an Incident to Find Your IR Team
Set up an IR retainer now and get the response SLAs, pre-authorized access, and team familiarity that matter when every minute counts.